AI inspection software, InspectAI, cuts inspection report time by 48% across a global marketplace

‍THE COMPANY

Background

This organization operates the largest inspection marketplace in the world, where many businesses can find certified freelance inspectors in over 90 countries. They operate as a B2B platform where clients post inspection jobs and receive competitive offers from qualified professionals.

The company serves as a two-sided marketplace with 850 registered quality control companies and 200,000 available inspectors. Their platform handles consumer goods, oil and gas, textiles, food, commodities, supplier verifications, real estate, and vehicle inspections worldwide using an advanced AI inspection system.

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THE CHALLENGE

Inconsistent reporting quality across a distributed freelance network

The marketplace model created operational challenges not seen in traditional centralized inspection companies.

Freelance inspectors came from different backgrounds and worked independently across various regions. This created major differences in how reports were written, defects were described, and documentation was structured. 

Without uniform procedures or a standardized format for incident report documentation, maintaining consistent quality became harder as the platform grew.

Manual reporting after fieldwork caused serious delays in report submission, approval, and payment processes. These delays affected both client service agreements and inspector satisfaction, creating problems on both sides of the marketplace.

The company faced several issues:

1. Variable report quality and formatting across hundreds of independent inspectors
2. Time-consuming manual report completion that delayed job closeout and payment
3. Difficulty scaling operations without making inspector workflows more complex
4. Risk of losing both clients and inspectors due to quality and efficiency problems

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THE SOLUTION

Voice-powered AI reporting embedded into existing workflows

After reviewing their options, the company implemented InspectAI by Checkfirst, customized specifically for marketplace conditions.

1. Voice-based data entry: During the inspection, the inspectors would be able to enter recordings of what they observed in their regular way of working and therefore didn’t need to type anything manually.
2. Automatic defect photo tagging: The visual inspection AI system automated annotation of the visual inspection photos in order to maintain a level of documentation consistency between all inspections.
3. AI-suggested defect codes: The platform recommended appropriate classification codes and professional language based on previous reports and industry standards, creating a standardized incident report layout for all submissions.
4. Auto-generated report drafts: Complete reports were created automatically using the platform's standard template incident report format, requiring only final review from inspectors.
5. Zero-friction dashboard integration: The Inspect AI tool embedded directly into the existing inspector interface, requiring no retraining or workflow changes.

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MEASURABLE RESULTS

From manual documentation to excellent automated reporting

InspectAI delivered immediate improvements across all key operational metrics:

1. 48% reduction in report drafting time: Inspectors could complete more jobs and receive faster payment through streamlined AI inspection software.
2. Improved standardization: Consistent report formatting and terminology across all freelance inspector submissions, regardless of background or experience.
3. Reduced QA friction: Quality assurance reviews and client approvals processed much faster due to standardized, complete documentation.
4. Higher inspector engagement: Simplified reporting processes led to better retention among freelance inspectors who appreciated the streamlined digital checklist for work capabilities.
5. Faster project completion: End-to-end project timelines improved significantly, from initial inspection through final client delivery.

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Checkfirst went beyond delivering AI. They partnered with us, helping us embed it in ways that made sense for our inspectors, clients, and coordinators. Their team knows how a marketplace model works and what it requires. They delivered tools that help us work faster, smarter, and without complicating matters.

CTO | Internet Marketplace Platform

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QUALITATIVE IMPROVEMENTS

Marketplace ecosystem improvements

Beyond measurable outcomes, the implementation created valuable improvements throughout the platform:

1. Preserved marketplace agility: The seamless integration maintained the platform's core value of speed and flexibility while adding sophisticated AI inspection capabilities that functioned like integrated compliance monitoring tools.
2. Enhanced client confidence: Consistent, professional reports improved client satisfaction and increased repeat business across the marketplace.
3. Maintained inspector independence: Freelance inspectors kept their autonomy while benefiting from AI inspection software assistance that made their work more efficient and profitable.
4. Reduced training overhead: New inspectors could deliver quality reports immediately without extensive training on documentation standards.

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LOOKING FORWARD

Building a foundation for global marketplace expansion

The successful implementation of InspectAI has established a strong foundation for continued growth and innovation:

1. Ability to onboard new freelance inspectors quickly without compromising quality standards
2. Capacity to enter new markets and industries while maintaining consistent reporting excellence through digital inspection checklist
3. Enhanced data collection capabilities for continuous improvement and marketplace optimization
4. Improved competitive positioning through superior quality and efficiency