Major Certification Company Improves Data and Inspection Quality With AI Inspection Tool

‍THE COMPANY

Background

The company operates as an international organization for compliance and certification. They lead a team of 50 auditors, who check, confirm compliance, and report for a wide range of clients.

They assist organisations in achieving ISO certification by helping them comply with international quality standards. All aspects of their process were based on Salesforce, allowing them to serve clients from various sectors with quality certification services.

‍

THE CHALLENGE

Manual Inspection Processes Creating Data Quality Issues

The company struggled with so many inefficiencies in their inspection and data collection processes.

Post-audit activities were particularly problematic. Auditors had to manually select templates for different types of audits, leading to inconsistent data collection. Without standardized procedures, inspection quality varied, making it difficult to ensure compliance across all audits.

All data entry was done manually, with auditors taking hours to put their field notes into Salesforce. The approach was laborious and also resulted in errors. Since managers didn’t have immediate insights, making quick decisions was hard, and managing inspection data from different places was tough.

These inefficiencies resulted in several critical business problems:

1. Excessive time spent on administrative tasks rather than value-added activities
2. Inconsistent inspection quality and compliance
3. Delayed reporting and client communication
4. Limited ability to analyze inspection data for continuous improvement

‍

THE SOLUTION

AI Inspection System Integrated with Salesforce

Once they had reviewed their choices, the company chose to use InspectAI by Checkfirst and linked it directly to their Salesforce system.

1. Digital Checklists: Inspect AI provided structured digital checklists that standardized the inspection process and ensured consistency across all audits.
2. AI Image Verification: The system automatically evaluated image content using AI to confirm that visual evidence matched reporting requirements.
3. Automated Data Capture: Field data was captured with verified images and precise location tracking, eliminating the need for manual data entry.
4. Seamless Salesforce Integration: Completed inspections were automatically processed back into Salesforce, eliminating manual data transfer.

The integration with Inspect AI has transformed our audit reporting process. What used to take hours now happens automatically.

‍Operations Lead | Brazilian Certification & Compliance Company

‍

MEASURABLE RESULTS

From Manual to AI Inspection System

InspectAI was put into action and led to clear improvements from the very beginning:

1. Significant Cost Reduction: The use of AI quality inspection and reporting resulted in a 5X reduction in operational costs compared to previous manual processes.
2. Remarkable Time Savings: The time spent on inputting data was lowered by 80%, giving auditors more time to do what they do best.
3. Enhanced Data Quality: Consistent and correct data was collected due to the use of automated verification, which reduced errors.
4. Faster Reporting: Report generation and processing times improved dramatically, enhancing turnaround times for client deliverables.
5. Easy Template Setup: Saved templates helped the Customer when setting up new inspections.

By automating our audit reporting with Inspect AI, we save hours per audit. This gives our team the ability to work on more projects without more stress.

‍Senior Auditor | Brazilian Certification & Compliance Company

‍

MORE THAN METRICS

Qualitative Improvements

In addition to their measurable success, team members noted other valuable improvements:

1. Higher Team Satisfaction: Reducing the administrative workload allowed auditors to focus on their core expertise, leading to a 25% improvement in auditor satisfaction.
2. Standardized Process: The AI inspection software automatically triggered the correct audit templates, ensuring consistent data collection across all audits.
3. Better Client Communication: Faster report generation and processing led to improved turnaround times for client deliverables.
4. Improved Compliance: Following the same procedures for inspections meant employees were more likely to comply with regulations and the industry’s standards.

Our audits are now much better in both quality and consistency. This AI inspection tool ensures nothing gets missed, and our clients have noticed the difference.

‍Project Manager | Brazilian Certification & Compliance Company

‍

LOOKING FORWARD

A Foundation for Scalable Growth

The use of InspectAI has laid a solid foundation for the company's future development.

1. The ability to scale inspection volumes without proportional increases in administrative overhead
2. Capacity to analyze inspection data for continuous improvement and process optimization
3. Enhanced ability to demonstrate compliance and quality assurance to clients and regulatory bodies
4. Improved agility to adapt to changing regulatory requirements